Disable Facebook Page Reviews – Having a run of negative feedback on Facebook? Being troubled with trolls or a campaign trying to discredit your business online?
This Post will show you a detailed guide on how to Disable Facebook Page Reviews and how to handle negative feedback so you still come out on top regardless of what is said.
False or fake reviews can be damaging to a business who is working to build and maintain a solid online reputation.
Disable Facebook Page Reviews
It is possible to disable reviews or to report and remove fake ones. I would suggest removing fake ones and leaving reviews enabled. If you are continually targeted by fakes, disabling them altogether may be the only way.
To disable feedback:
- Log in to Facebook and select your Page.
- Select Settings and Templates and Tabs from the left menu.
- Select Settings in the Reviews row in the center.
- Toggle it to Off.
This is the nuclear option as reviews are important to buying decisions but if you have no choice, that’s how you disable them.
Report a fake review on Facebook
If you only suffer a few fake reviews, you would be much better off tackling them instead of turning off feedback. Here’s how.
- Select your business Page.
- Select Reviews from underneath your main image.
- Select the fake review and select the three dot menu icon beside it.
- Select Report Post and follow the reporting wizard.
If you have ever dealt with Facebook before, you won’t have much hope that anything will happen.
However, you have to follow the process and let the company do anything or nothing before taking it further.
Handling negative or fake reviews
The measure of a business is not how it handles day-to-day operation but how it handles itself when things go wrong.
Your first instinct might be anger, despair and a desire for revenge but none of those things will work on Facebook. Instead, you have to play the game.
Handling real negative Facebook reviews
The key to handling negative reviews is to do it calmly and professionally. Replying with a rant is not going to win you any new customers or increased loyalty.
However, if you address the problem at hand, offer to work with the customer to ensure their satisfaction and act professionally and appropriately, the negative review can actually be made to work for you instead of against you.
It is good for customers to see how a company handles criticism. If you do it professionally and rise above any vitriol spilled in a review, you come out on top.
Offer to work with the customer to make sure they are happy, you reassure all customers that even if things go wrong, you’ve got their back. That is worth many positive.
Now that you’ve learnt and Known how to Disable Facebook Page Reviews you can now proceed to report fake reviews and disable reviews if the need be for it.
Kindly make use of our comment section below for more inquiries…also use the share icon button to share this post…