WhatsApp Business App for Small Businesses

WhatsApp Business App – WhatsApp has launched a separate app designed for use by small businesses to more easily connect with customers.

WhatsApp Business adds key features like dedicated business profiles for details like email address, business description, store addresses, and website;

smart messaging tools like greetings, quick replies, and away messages; and metrics for how many messages were sent, delivered, and read.

WhatsApp Business App

For those who use a business number and a personal one, both the WhatsApp Business and WhatsApp Messenger apps can be used on the same device and registered with your different numbers.

WhatsApp Business is also compatible with WhatsApp Web, the app’s desktop web browser client.

Business accounts will be clearly listed as such. WhatsApp says over time, businesses that have confirmed their account phone number matches their business one will receive a confirmation badge on their profile.

That’s similar to WhatsApp adding green verification badges to select business accounts last year in the standard app.

WhatsApp says other users can continue to use the standard app as usual and will still have full control over the messages they receive like blocking numbers and reporting spam.

Downloading WhatsApp Business

WhatsApp Business is a free-to-download Android app for small businesses.

Before downloading the app, please be aware of the following:

  • If you have an existing WhatsApp Messenger account, you’ll have the option to migrate your chat history to your new WhatsApp Business account.
  • Your chat history can’t be migrated back to WhatsApp Messenger if you decide to stop using WhatsApp Business.
  • You can use both apps, WhatsApp Business and WhatsApp Messenger. Each app, however, must be linked to its own unique phone number. It’s not possible to have one phone number linked to both apps at the same time.
  • The app is currently being rolled out to the world. If it’s not available now, please check Google Play Store again later.

Then:

  1. Download WhatsApp Business from Google Play Store.
  2. Verify your business phone number, the one you wish to use to talk to customers.
  3. Restore your chat history, if you wish.
  4. Set your business name.
  5. Build your profile. Tap the three dots for more options > Settings > Business settings > Profile.

Now you have known that you can make use of Whatsapp for business instead of staying online to just while away time to chat.

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